The financial realities of owning a small business can make hiring an in-house IT team difficult and the amount of IT support required might not justify the investment. This is where expertise from an outside team comes in.
The level of IT support that you choose to outsource to an external IT support company depends on the type and size of your business and your budget. IT support can range from support on an on-call basis from time to time, or full 24/7 support.
You can employ an IT consultant to set up your entire IT infrastructure, or to review your existing set-up. An IT audit looks at your current IT infrastructure, reviews the IT security and predicts future requirement changes for your business. They use specialist tools to collate information and provide you with a comprehensive report of the current state. Recommendations are then made and presented in priority order using different timescales which enable you to plan, future-proof your company and adjust to your budget accordingly.
You may want to simply outsource your backup and disaster recovery. There are so many viruses placing business infrastructure at risk that it is crucial to utilise professional IT support to protect your business and to act immediately.
Ideally, find an IT support company where you can dictate the level of your requirements. This offers the most helpful and adaptable service, which is the most economical for a small business.
We’ll become your IT department, on hand whenever you need us and working closely with you to solve issues and offer tailored guidance. And unlike your IT department, we’re available 24/7, providing round-the-clock support and monitoring, if that’s what you need.
We can do this remotely or on-site, which is particularly useful if you’re based in London or the surrounding counties.
Whenever you contact us, you’ll find that our service is just as friendly as it is comprehensive. We pride ourselves on our customer service and take the time to develop solid relationships with clients, understanding your needs and taking your unique requirements and budget into consideration.
The most important reason to choose us, however, is our expertise. Equipped with in-depth insight into IT and extensive experience, we’ve seen it all and will work tirelessly to get your IT systems working just as you need them to.
Most small businesses prefer local IT support who they know and trust. They find that the benefits of working with local IT support outweigh that of a virtual provider, including:
1. Disaster recovery – a local IT support team can come to your office and review the
situation with an expert eye
2. IT training – including answering staff questions in person, on-site training for your staff and personal input in meetings
4. Personal attention – most remote IT support companies offer a one-size-fits-all approach, but no business is the same
The greatest value of local IT support is the personal, face-to-face service they provide. They’ll be able to integrate into your business as much or as little as you wish, and can effectively become part of your team.